Shipping policy
Shipping Methods
ZephyrSoie offers worldwide shipping through trusted carriers. Available shipping options will be displayed at checkout based on your location.
- Standard Shipping: 5-17 business days
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons, processing may take slightly longer.
Shipping Rates
Shipping costs are calculated based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Free shipping is available for orders over $150 USD to most countries.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on the carrier's website.
Customs & Duties
International customers may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Shipping Restrictions
We currently cannot ship to PO boxes or military addresses. Some countries may have restrictions on certain products.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team within 14 days of delivery. We will work with the carrier to resolve the issue.
Returns Due to Shipping Errors
If you receive an incorrect item due to our error, we will cover return shipping costs. Please refer to our Return Policy for more details.